1.

Your Name
(optional):

Date:

Email
(required):

If you prefer to respond anonymously, please print the survey, and indicate your responses and mail it to us.

2.

Please identify who your attorney was(required):

3.

How satisfied were you with the attorneys you worked with in terms of:

VS
Very Satisfied

S
Satisfied

NS
Not Satisfied

a. Responsiveness

b. Availability

c. Promptness for meetings

d. Promptness returning calls

e. Courteousness

f. Keeping you informed

g. Proficiency in Court

h. Proficiency working with Opposing Counsel

i. Answering your questions

Comments

4.

How satisfied were you in terms of our expertise in the following areas:

VS
Very Satisfied

S
Satisfied

NS
Not Satisfied

a. Family Law Expertise

b. Expertise in other areas of law

c. Efficiency handling your case

Comments

5.

How satisfied were you regarding administrative staff you worked with in terms of:

VS
Very Satisfied

S
Satisfied

NS
Not Satisfied

a. Their professionalism

b. Helpfulness of the Assistants

c. Helpfulness of Paralegals

d. Answering phones promptly and courteously

e. Minimizing your time on hold

Comments

6.

Were there any other services related to your legal matter that we did not offer?

Yes
No

If Yes, please list:

7.

Were your billing statements clear?

Yes
No

If no, please explain:

8.

Did you understand the fee arrangement at the beginning of the engagement?

Yes
No

If no, please explain:

9.

Were you charged fairly for the services we provided?

Yes
No

If no, please explain:

10.

Did we sufficiently address any billing concerns you raised during your representation?

Not Applicable
Yes
No

If no, please explain:

11.

How satisfied are you with the outcome of your case?

VS
Very Satisfied

S
Satisfied

NS
Not Satisfied

Comments

12.

Would you choose our firm again to represent you in other matters?

Probably

Probably Not

Definitely Not

Comments

13.

Would you recommend us to someone you know?

Probably

Probably Not

Definitely Not

Comments